Frequently Asked Questions

Everything you need to know about shopping with Downies Collectables.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy for limited edition items?

We offer a 30-day return policy for most items. Products must be in original, unworn condition with all tags and 'Collectable' packaging intact to be eligible for a full refund.

Are your products authentic and limited run?

Yes, every item at Downies Collectables is 100% authentic. We specialize in limited-run fashion pieces, and many items come with a unique serial number or certificate of authenticity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. As many of our pieces are bespoke or vintage-inspired, we recommend measuring a similar garment you own for the best fit.

Can I track my delivery in real-time?

Once your order is processed, you will receive an email confirmation with a tracking number and a link to our carrier's portal to monitor your package's journey.